The SITA 2024 Air Transport IT Insights report indicates that airlines and airports are raising their IT budgets, with an emphasis on enhancing security, implementing biological systems, and adopting eco-friendly systems.
The report anticipates a rise in overall IT spending, with airports ‘ spending projected to increase by nearly$ 97 billion over the next two years and airlines’ spending projected to increase by nearly$ 37 billion.
Cybersecurity emerges as a top priority, with 66 % of airlines and 73 % of airports identifying it as their primary concerns.
Nearly half of the airlines and three-quarters of the terminals are embarking on online alterations, which include upgrading IT facilities, transitioning to sky services, and implementing robust data security measures.
Additionally, genetic technology is changing the way passengers are handled, with over half of airports preparing to implement biological systems for bag drop and check-in by 2026.
Sequentially, 70 % of flights aim to implement biometric ID management within the same time.
These improvements are anticipated to shorten processing times by up to 30 % and shorten wait times by up to 60 %, streamlining the travel experience.
Airlines are also leveraging generative artificial intelligence ( AI), large language models, and machine learning to optimise flight operations, enhance customer service, and improve fuel efficiency.
For accurate customer flow management and real-time decision-making, airports are focusing on information platforms and predicted analytics.
Also, 90 % of flights have adopted data platforms, with 42 % examining methods to design their info for AI activities.
SITA CEO David Lavorel said:” This year’s studies show a pivotal time for the aviation industry. Airlines and airports are taking crucial steps to protect their operations and passengers as digital threats become more sophisticated.
” At the same time, biometrics and Iot technology are simplifying the travel experience, helping the market meet growing demand, and build resilience for the future.”
The report also found that the business is aiming to achieve net-zero emissions by 2050, prioritising ecology.
Three-quarters of carriers are utilising real-time applications for trip efficiency and carbon emissions calculations, with 62 % working with sustainable aviation fuel providers.
Airports are not far behind, with 54 % of airports implementing energy management systems to control and reduce emissions, in line with the 81 % of airports ‘ plans to use this technology by 2026.
The SITA statement, reflecting the perspectives of over 250 senior executives from airlines and airports, indicates an industry-wide shift towards tech-driven options.
